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• ★ ★ ★ ☆ ☆

  I apologize if my review is more emotional. The quality of work that the RBC offers is great. The wooden box in which my furbaby returned was branded with paw prints and her name laser cut into the top. The turnaround time for her remains to return to the vet was rather quick considering that we were coming up on the weekend. I very much appreciate the services offered by RBC. The 3 stars is for the lack of communication among staff and clients.
  
  My kid deteriorated rather quickly (within the course of 1 wk) and we were in shock, but ultimately decided to euthanize on Sept 17. We had used RBC in the past for our hamsters and were relieved to know that our vet also used them for cremations. The day she passed, I realized that I had missed out on collecting a paw print and fur. I quickly called my vet before closing (around 5:28p) and was informed that RBC had already collected her. I in turn called RBC at 5:37p and left a message requesting a paw print and fur, if possible. There was also an afterhours number which I called at 5:39p. I left a voice message for Heath and he returned my call within 8 mins. Heath was very accommodating and expressed that he would be able to fulfill our requests being that she had not been cremated yet. So imagine my surprise when on Sept 21st, we went to pick up her remains and the other items were missing. Our vet called RBC and was told that my original message was not received until Saturday. I explained that I had also called the emergency line on Sept 17th and spoken with a live person while the cremation certificate states her body was not cremated until Sept 18th.
  
  As it is, I'm upset with myself for not having gathered mementos like these while she was alive, but I'm equally disappointed that I attempted to make these arrangements with RBC and the request was not fulfilled. On Sept 21st, I called and left a message for RBC to try and figure out where the loss of communication occurred, and to this day I have yet to receive a response (October 1st). I wanted to know what the process was for placing requests and policies/protocols in place to prevent these emotional heartaches from occurring? I would like to know if this was a matter of costs/expenses with the pkg we purchased or if someone just forgot? I would have paid extra, and maybe I should have communicated that when speaking with the emergency representative. I hope RBC reads this and contacts me because, to put it quite simply, I am just looking for closure.

  Added July 03, 2017 by Kolle Devereaux
• ★ ★ ★ ★ ★

  So appreciate the beautiful box Tita came back to us in. The paw print was an unexpected delight!

  Added July 02, 2017 by Robin Edmonson
• ★ ★ ★ ★ ★

  Words can not express how grateful we are to Rainbow Bridge for taking such good care of my sweet dear Sabine. My baby girl was my whole life. Tears still flow and my heart still aches, but I know she is in a better place, free from pain and suffering. Picking up her ashes was the hardest trip we have ever had to make to our vet's office. Seeing the blankie I wrapped her in when she passed away in my arms and her ashes in the beautifully crafted wooden keepsake box with the poems brought us to tears, but we now have baby girl home with us which brings extreme comfort to our family. Thank you so much Butch! ~Hernandez Family

  Added December 18, 2016 by Sol Reyes
• ★ ★ ★ ★ ★

  I have had to put 3 senior kitties to sleep since July 4 this year. In the past my vets have used different pet crematoriums. The Rainbow Bridge Pet Crematory is by far the most personal one I have ever been involved with. They do just a beautiful job and the turnaround is very fast. The accompanying literature, poems & certificate which comes with the beautiful little engraved box is so lovely and so comforting. I would highly recommend them.

  Added October 27, 2016 by Trish Manning
• ★ ★ ☆ ☆ ☆

  A few weeks back we lost our dog, due to heartworm treatment through Banfield. Her remains were sent to Rainbow Bridge Pet Crematory, we received them today. We were transferring her ashes into an urn, when we felt a huge metal rod in the bag as well as two screws. We made a call to the crematory, they asked if our dog had any surgeries, no she hasn't.
  The rod that was found in her ashes, is called a buttress strap from a cruciate ligament surgery. From another dog. It's very disturbing to know that they either put another pets piece in her remains, or it isn't even her remains, or it's a bunch of animals remains.
  The box her ashes were in when we picked them up was very beautiful, but the beauty of the box was quickly shadowed by the ashes themselves.

  Added October 07, 2016 by Seana Strother